Chat Support Representative 14N25

We are seeking a dedicated and enthusiastic Chat Support Representative to join our customer service team. As a Chat Support Representative, you will be responsible for engaging with our customers via live chat, addressing their inquiries, resolving issues, and providing product or service information. You will play a vital role in creating a positive experience for customers by utilizing your excellent communication skills, maintaining a polite and professional demeanor, and effectively handling a variety of customer concerns. The ideal candidate should be tech-savvy, a quick learner, and able to work efficiently in a fast-paced environment. By joining our team, you will have the opportunity to contribute to our customer satisfaction goals, enhance your interpersonal skills, and grow professionally in a supportive environment.

Responsibilities

• Respond to customer inquiries in a timely and effective manner via chat.
• Provide accurate information about products and services to customers.
• Resolve customer complaints and issues efficiently and professionally.
• Maintain a high level of customer satisfaction through productive interaction.
• Utilize sales techniques and product knowledge to upsell or cross-sell products.
• Keep records of all customer interactions and transactions for future reference.
• Collaborate with team members to improve customer service procedures.
• Identify and escalate issues to supervisors as necessary for quick resolution.
• Stay updated on company policies and products to provide accurate assistance.
• Seek feedback and continuously strive to improve customer support skills.
• Engage with customers in a professional and courteous manner at all times.
• Meet performance targets set for response time, resolution time, and customer satisfaction.

Requirements

• High school diploma or equivalent; higher education preferred.
• Previous experience in customer service or a similar role is advantageous.
• Excellent written communication skills with attention to grammar and clarity.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong problem-solving skills and a resourceful mindset to handle issues efficiently.
• Proficiency in using chat software and other customer service tools is essential.
• Flexibility to work various shifts including evenings, weekends, and holidays.