Application Support Specialist 28O25

The Application Support Specialist 28O25 is a pivotal role that requires a blend of technical skill and customer service acumen. This professional is responsible for ensuring that software applications run smoothly, particularly in supporting users through troubleshooting and resolving any issues that may arise. They serve as a primary contact for end-users and serve to bridge the gap between software developers and the user base. An expert in their application domain, the Application Support Specialist 28O25 manages queries, analyzes systems, and implements solutions to improve application stability and performance. The role demands strong problem-solving abilities, excellent communication skills, and a keen understanding of software functionality. Situated within a dynamic environment, this specialist works closely with developers, IT staff, and end-users, making adaptability and a passion for technology critical to the role's success.

Responsibilities

• Provide technical support and resolve client inquiries related to application issues.
• Collaborate with software developers to address application errors and deficiencies.
• Analyze technical logs, and documents, and provide efficient resolution strategies.
• Monitor application performance and suggest enhancements for better user experience.
• Document all support activities and resolutions for future reference and analysis.
• Assist in user training initiatives to promote self-help and reduce support inquiries.
• Maintain a robust understanding of application features and usage trends.
• Respond to support requests with professionalism and a customer-oriented approach.
• Ensure application compliance with industry standards through routine reviews.
• Participate in the testing and validation of new software releases and features.
• Liaise with infrastructure teams to resolve broader system issues impacting applications.
• Be on call during off-hours as required for emergency support interventions.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Minimum of three years experience in application support or similar role.
• Proficiency in troubleshooting software issues and understanding software updates.
• Excellent verbal and written communication skills to liaise with team members.
• Experience with customer service and training in a technical environment.
• Knowledge of software development life cycles and software documentation.
• Strong analytical skills and ability to work systematically under pressure.
• Experience with ticketing systems and support request platforms.