Technical Support Representative

TECHNICAL SUPPORT STAFF - iSolutions International Inc. and ITDepot Inc.

Qualification

• Bachelors degree in IT, Computer Science, or related field (or equivalent experience)
• Basic knowledge of hardware, software, and networking
• Strong troubleshooting and problem-solving skills
• Good communication and customer service skills
• Familiarity with operating systems (Windows, macOS, Linux)
• Ability to work independently and in a team
• Willingness to learn new technologies
• Relevant certifications are a plus
  
  

• Provide first-line technical support to users via phone, email, or chat
• Troubleshoot hardware, software, and network issues
• Install, configure, and maintain computer systems and applications
• Escalate complex issues to higher-level support when needed
• Document incidents, solutions, and system changes
• Assist with system updates, patches, and backups
• Ensure security protocols and IT policies are followed
• Deliver user training and guidance on basic technical issues