Senior Customer Care Officer Davao City - Day Shift

We’re a world-leading smart mobility SaaS tech company with over 1,525,000 subscribers across 23 countries. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our products and technology.

Are you customer-centric, passionate and strategic? Do you take ownership, embrace challenges and love solving customer operational problems using technology?

Job Responsibilities

• Build strong relationship with decision makers/fleet managers/system users and manage of all services related to Key Accounts
• Perform outbound retention calls to clients whom contract is expiring.
• Developing and implementing aggressive retention strategies based on customer feedback.
• Negotiating with customers to renew contracts and retain business.
• Meet and exceed monthly targets through successful contract retention
• Establish good rapport and trust though proactive engagement
• Identify and implement new strategies for increasing customer satisfaction, loyalty and retentions by going above and beyond expectations
• Listen attentively to the customer’s responses and gather as much information as possible; use this information alongside predefined strategies, to offer the most suitable solution(s) and/or alternative options to retain the client’s business
• Compile daily report
  
  

• Diploma/Bachelors Degree in any field with outstanding academic performance or equivalent industry experience
• Minimum of 5 years customer care experience (Voice and non-voice)
• Proficient in English
• Tech-savvy and computer-literate.
• Excellent communication and interpersonal skills
• Hands-on and a positive attitude
• Team player with a high level of energy and able to work independently
• Must be willing to do field work (visiting clients)