Quality Analyst And CX Coach
Talentmate
Philippines
7th November 2026
2611-19659-14
Job Description
Awesome CX by Transcom in Davao is seeking a Quality Analyst to partner with team leads, identify performance gaps, and close them through targeted training and precise reporting.
You will audit conversations across emails and chats, monitor CSAT and SLA metrics, and develop coaching plans to improve agent performance. Join a team committed to continuous improvement and operational excellence.
Job Details
| Role Level: | Not Applicable | Work Type: | Full-Time |
|---|---|---|---|
| Country: | Philippines | City: | Davao Davao Region |
| Company Website: | http://www.awesomecx.com | Job Function: | Quality Assurance & Control |
| Company Industry/ Sector: |
Outsourcing and Offshoring Consulting | ||
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