Property Manager - Team Leader

About The Role

As a Senior Team Leader – Property Management, you will oversee Team Leaders and Assistant Property Managers, ensuring high-quality work, operational efficiency, and client satisfaction. You will leverage your property management expertise to mentor and train your team through group and one-on-one coaching, while also liaising regularly with Senior Management regarding team performance, client opportunities, and operational improvements.

This is a leadership role designed for someone who combines strong technical knowledge with exceptional people management skills and who thrives in a fast-paced, client-focused environment.

Who This Role Is For

We are seeking a leader who is:

• Technically strong in property management and real estate operations
• Driven, proactive, and detail-oriented
• Calm under pressure while providing empathetic leadership
• Able to rally a team toward shared goals and deliver results
  
  
  

Key Qualifications

• 5+ years of experience in real estate or property management, using property management software such as AppFolio, Buildium, Yardi, or Rent Manager
• Experience handling Tenant & Maintenance Coordination as well as leasing-oriented tasks
• 1–2 years in a leadership role with direct reporting responsibilities to management
• Strong sense of ownership and accountability for team performance and client success
• Ability to make decisions with minimal supervision
• Excellent interpersonal and communication skills
• Empathetic, proactive, and collaborative team player
  
  
  

Primary Responsibilities

• Team Management & Oversight
• Manage work quality and efficiency for a portfolio of U.S.-based real estate and property management clients
• Monitor team attendance and end-of-shift reports for accuracy, volume, and collaboration
• Serve as the primary point of contact for Team Leaders and team members regarding work-related and personal concerns
• Mentor Team Leaders, review their work, and provide ongoing guidance
  
• Training & Development
• Oversee the onboarding of new hires and training initiatives for staff
• Develop training materials, client-specific guides, and departmental procedures
• Record and track client-related training for assigned team members
  
• Client & Management Reporting
• Maintain monthly cadences with clients and prepare team productivity reports for management
• Identify opportunities to grow client relationships through process improvements and service delivery
  
• Leadership & People Management
• Exercise managerial authority for staffing decisions, performance appraisals, promotions, salary recommendations, performance management, and terminations
• Lead by example, engage the team in achieving KPIs, and ensure smooth daily operations
  
• Risk & Compliance
• Understand and adhere to the company’s risk and regulatory standards, policies, and internal controls
• Design, implement, and maintain controls to mitigate risk
• Identify and escalate risk-related issues as needed
  
• Other Duties
• Update procedures, templates, and documentation as required
• Perform any additional duties assigned to the support team or company objectives
  
  
  

What Success Looks Like

A Senior Team Leader at OPTIMAL is a proactive, empathetic, and technically skilled professional who ensures:

• Team members are well-trained, motivated, and performing at their best
• Client deliverables meet or exceed expectations
• Operations are efficient, consistent, and scalable
• Risks are proactively managed and escalated appropriately
• KPIs and business goals are consistently achieved
  
  
  

Compensation Package:

Schedule: Weekdays (Monday-Friday)

Shift : 8: 00 AM - 5:00 PM EST

Competitive Salary

10 Paid Time Off

6 Paid Holidays (Philippines)

HMO after 6 months

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