IT Support manager

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Roles & Responsibilities

As part of the Talanx Group, HDI Global SE, Singapore has been one of the leading insurers offering a broad and needs-based range of insurance solutions and accompanying services for decades. HDI operates through foreign branches, subsidiaries and affiliates as well as network partners in more than 150 countries.

We offer our employees all of the advantages of an international company by providing an exceptional, modern working environment that constantly challenges and rewards. We promote high levels of internal and external communication and concentrate on achieving our goals through teamwork. We offer you the opportunity to contribute your own ideas and actively become involved in shaping the future of our company.

Due to our companys continued growth and expansion, we are now hiring the following position

IT SUPPORT MANAGER

The IT Support Manager leads and oversees daily IT operations, ensuring prompt and effective resolution of technical issues across the organisation. This role is accountable for maintaining service levels, managing incidents, implementing robust support processes, and delivering exceptional technical assistance to end-users. The ideal candidate combines strong leadership skills with a solid technical foundation and demonstrates a commitment to continuous improvement in IT service delivery.

Key Responsibilities

IT

• Acting as an internal technical reference point for colleagues by providing telephone and basic face to face technical support to users regarding desktop issues.
• Maintaining effective computer security including, firewall, patches and viruses with the Head Office.
• Providing operational support for existing and new desktop applications such as Microsoft operating systems and Office Suite, including monitoring the systems performance, diagnosing and solving problems and training staff in the use of the applications and procedures.
• Acting as an interface between suppliers/carriers/vendors and the organisation.
• Operating within predetermined budgets and ensuring they are achieved through the effective management of resources.
• Planning and forecasting equipment purchases and software development in relation to projected user requirements.
• Maintaining the local intranets and wiki pages.
• Ensuring organisations ongoing systems capabilities in the event of unforeseen disasters such as sabotage, natural disasters and power outages.
• Responsible for the IT component of the Disaster Recovery and Business Continuity policies.
• Maintain the IT Hardware component of the Fixed Assets Register and liaise with the Finance Teams as appropriate.
• Designing, developing, implementing and maintaining a broad range of IT systems and processes.
• Providing first contact support for laptop hardware, Operating systems and applications.
  
  

Systems

• Monitoring and improving the availability and performance of computer systems.
• Installing, testing and maintaining system software.
• Remedying problems in operating system software and providing technical consultation to users and HO IT Systems Support.
• Preparing documentation for use by Applications Development and Operations staff.
• Assisting with research of the latest developments in systems technologies and advising of opportunities for upgraded or enhanced facilities.
• Providing effective technical support to systems users.
• Maintaining software.
  
  

Desktop Support

• Providing telephone and face to face technical support to users regarding Desktop issues.
• Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problems.
• Ensuring all hardware/software installations and routine upgrades are implemented according Head Office Standards/ Guidelines.
• Providing the business with a professional service by ensuring requests are regularly updated and realistic resolution times are provided.
• Providing an effective interface between users and HO IT Systems Support, supplying all necessary diagnostic information according to procedures.
• Monitoring action and completion of systems issued logged with the HDI Service Desk.
• Participating in ongoing team training.
  
  

Project Management

• Assisting in the roll out of all Global and local Transformation initiatives.
• Act as a Subject Matter expert for the local region.
• Be able to document business and technical processes.
  
  

Reporting

• Ability to assist with creating Power BI reports highly advantageous.
  
  

Requirements

• Bachelor’s degree/Diploma in IT, Computer Science, Information System
• Minimum 5 years of relevant experience
• Strong background in diagnosing and resolving technical issues across hardware and software.
• Experience with enterprise systems, ticketing tools (e.g., ServiceNow), and cybersecurity best practices.
• Strong communication skills to effectively interact with end-users, stakeholders, and technical teams.
  
  

Remuneration

An attractive remuneration package awaits, offering competitive compensation, benefits, and opportunities for professional growth, based on your experience and professional standing.

We offer a hybrid work arrangement, birthday leave, flexi benefits, a performance bonus, medical and life insurance, a company trip, and an inclusive working environment. Interested candidates can either click the "apply" button or email their application along with their most recent CV to hr.sg@hdi.global.

Only shortlisted candidate will be notified.

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