Insurance And Intake Coordinator

About FGC+

#SparkSuccess at FGC+!

Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, weve built strong remote teams, developed customized processes, and provided exceptional customer service, helping companies soar to new heights. Our dedicated professionals excel in supporting a diverse range of industries with unmatched dedication.

Driven by our core values of Empathy, Reliability, Possibility, and Growth, we are focused on #IgnitingPossibility and helping each team member unlock their full potential. At FGC+, we offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success.

Here, you are more than just an employee—you are part of a team where you can truly thrive and make a difference.

About The Job

A venture-backed healthcare company shaping the way care is delivered to patients with chronic autoimmune disease on specialty infusion medications. We have locations in New Hampshire and Maine, with more on the way. Our focus on patient experience, technology, and clinical integration allows us to deliver a differentiated care model that leads to lower costs for patients and enhanced outcomes. Through a blend of patient-centered design and a people-first team culture, Local Infusion puts the "local feel" of community, comfort and connection back into the patient and provider experience. At our care centers, all patients—and our team—can feel truly supported, every step of the way.

What Youll Do

• Handle all aspects of the infusion referral process; obtaining authorizations, providing financial quotes, benefit investigation
• Liaison with referring providers to obtain documentation necessary for treatment, and communicate status of their patients
• Communicate referral process and status to patients in a customer-centric way
• Openly communicate with referring/prescribing providers
• Openly communicate and escalate to internal business teams (clinicians, infusion guides, etc
  
  

• 2+ years of healthcare experience required
• Great time management and prioritization skills, ability to juggle multiple referrals at once
• Experience utilizing Electronic Health Records (EHR) systems
• Experience using insurance portals (Availity, Medicare, CoverMyMeds, Optum, etc)
• Experience doing benefit verification and submitting authorizations
• Detail oriented in documentation
• Excellent communication skills (written and verbal)
• Medical terminology experience
• Ability to quickly grasp new apps and technology
  
  

• A company culture based on our purpose to bring out the untapped potential, creativity, and success in people, partnerships, and brands.
• A culture built on the mission to develop high-functioning teams by providing an environment of constructive support and inspiration where people grow personally and professionally
• A market competitive total compensation/rewards package including:

• Day 1 HMO
• Competitive pay including incentives and generous allowances
• Payment of all statutory government benefits
• 25 days of annual paid leave some days are convertible to cash
• 13th month pay
• Onsite medical support
• Employee Engagement Events
• Employee Referral Program
• Skills, training for personal and professional development