Healthcare Virtual Assistant Case Manager Onsite

About The Role

Snapscale is looking for a reliable, detail-oriented Healthcare Virtual Assistant (HVA) to serve as a Case Manager supporting a US-based primary care and urgent care practice network. In this role, you will be responsible for patient outreach, scheduling, coordinating care between providers and labs, and obtaining necessary clinical records to support patient care and quality metrics.

Responsibilities

Call patients to schedule appointments and follow-up visits

Perform patient outreach to confirm whether required health screening services have been completed

Identify healthcare facilities or providers where completed screening services were performed

Request, follow up on, and obtain medical records for completed screening services

Coordinate care between providers, labs, and patients

Assist with patient intake, registration, and managing patient inquiries and FAQs

Update and maintain patient records and clinical documentation within the EMR system

Support quality programs and health outcome workflows (such as ACO and HEDIS measures)

Provide additional healthcare administrative support as assigned

Perks

HMO upon completion of 3 months

Attendance bonuses and employee incentives

Referral Bonus

24 leave benefits

Free lunch onsite

Transportation or internet allowance

Annual salary increase based on performance appraisal

Career growth and development opportunities

Fun and supportive work environment

Requirements

Previous experience as a Healthcare Virtual Assistant, Medical Virtual Assistant, Case Manager, Clinical Medical Assistant, Referral Coordinator, or similar healthcare administrative role

Proven ability in patient outreach, care coordination, and obtaining medical records

Exceptional attention to detail and strong administrative follow-through

Strong written and verbal English communication skills

Experience working with EMR/EHR systems (such as AdvancedMD), VoIP phone systems, and Microsoft Office / Office 365

Able to work independently while maintaining consistent productivity and accountability

Must be willing to work onsite in Davao