Field Collection Staff

POSITION: FIELD COLLECTION STAFF

Work Location: INGCO Matina Davao Branch

Assigned Area: Davao Area

Work Setup: Field-Based / Onsite

Skills & Qualifications

College Graduate of any course

With experience in field collection, accounts receivable, billing, collections, or other customer-facing field operations

Experience in conducting payment collections, delivery and countering of Statements of Account (SOA), and obtaining customer acknowledgments

Familiar with Accounts Receivable (AR) processes, collection documentation, and payment monitoring

Knowledgeable in handling Official Receipts (ORs), Statements of Account (SOAs), collection reports, and other financial documents

Strong communication, negotiation, and customer relationship skills

Able to coordinate effectively with the Finance & Accounting Department, Accounts Receivable Team, Sales Team, and branch personnel

Proficient in Microsoft Office Applications, particularly Excel, Word, Outlook, and email correspondence

Comfortable using mobile communication tools for field reporting and coordination

Highly organized, detail-oriented, and capable of maintaining accurate records and documentation

Trustworthy, honest, and able to handle confidential company documents and customer payments responsibly

Must possess a valid Professional Driver's License and be able to drive a motorcycle

Company-issued motorcycle will be provided for official field collection activities

Willing to conduct daily field visits and travel extensively within the Davao Area

Can Start ASAP / Available for Immediate Deployment

Job Description

Conduct scheduled field collection activities within the assigned Davao territory to ensure timely collection of customer payments

Deliver, present, and obtain customer acknowledgement for Statements of Account (SOA) and other billing documents

Collect payments from customers and ensure all collections are properly documented and promptly endorsed to the Finance & Accounting Department

Safeguard collected payments, Official Receipts (ORs), SOAs, and other company documents while performing field assignments

Coordinate with the Accounts Receivable Team regarding collection schedules, payment updates, overdue accounts, and customer visits

Provide timely reports on collection activities, customer feedback, payment status, and field observations

Assist in monitoring overdue accounts through scheduled customer visits and follow-up activities

Coordinate with the Sales Team and branch personnel regarding collection schedules and assigned field responsibilities

Prepare and submit daily, weekly, and monthly collection accomplishment reports and supporting documentation

Serve as the company's authorized field representative for the delivery and receipt of collection-related documents within the assigned territory

Provide operational assistance to Company-Owned Stores within the assigned area whenever there are no scheduled collection activities, as directed by management

Perform other collection, administrative, and field support duties assigned by management