Executive IT Support

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Roles & Responsibilities

• Seasoned individual contributor working as a technical support to executive leadership team
• Responsible for monitoring, troubleshooting, and maintenance of all IT solutions at supported Office, facility, and remote executive leadership members.
• Experience with network and server equipment, knowledge of network security, and assist with server and network deployment experience.
• Working knowledge of basic, intermediate, and advanced Desktop/Laptop troubleshooting and assisting with network and server issues
• Analyze computer issues and quickly develop the best course of action.
• Knowledge of Microsoft Product Suite and various productivity software
• Assist onsite and remotely to support other facilities and associates within APAC.
• Works under limited supervision for routine situations.
• Problems typically are not routine and require analysis to understand.
• Makes minor adjustments to working methods.
• Explain practices, procedures, and policies to reach agreements with others outside of the job area.
• Provides technical support and collaborates with various IT functions to complete IT projects
• Assist with UAT testing and troubleshooting post change implementation
• Ensure the Board room and Conference meeting rooms are always ready for our executive leadership team to use.
• Proficient in the various competencies relevant to their job.
• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
• Ability to lift a minimum of 50 lbs.
• Works independently within established procedures associated with the specific job function, normally receives little instruction on daily work.
• Determines methods and procedures for new assignments