Customer Experience And Order Support Specialist
Talentmate
Philippines
7th November 2026
2611-37797-27
Job Description
TORCH Solutions is seeking a dedicated customer support specialist to handle inquiries via email, chat, and ticketing platforms with high accuracy and adherence to SLAs. You will manage the entire order lifecycle, including confirmations, cancellations, and tracking updates, while coordinating returns per brand policies.
Role requires collaboration with cross-functional teams to enhance templates, knowledge bases, and self-service content, with a strong focus on customer satisfaction.
Job Details
| Role Level: | Not Applicable | Work Type: | Full-Time |
|---|---|---|---|
| Country: | Philippines | City: | Davao Davao Region |
| Company Website: | https://www.talentoutsourcingchannel.com/ | Job Function: | Customer Service |
| Company Industry/ Sector: |
Human Resources Services | ||
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