Copy Of Spanish Bilingual Customer Service Representative

About FGC+

#SparkSuccess at FGC+!

Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, weve built strong remote teams, developed customized processes, and provided exceptional customer service, helping companies soar to new heights. Our dedicated professionals excel in supporting a diverse range of industries with unmatched dedication.

Driven by our core values of Empathy, Reliability, Possibility, and Growth, we are focused on #IgnitingPossibility and helping each team member unlock their full potential. At FGC+, we offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success.

Here, you are more than just an employee—you are part of a team where you can truly thrive and make a difference.

About The Job

The Customer Service Representative is responsible for taking calls with donors regarding pick-ups, tax receipts, and follow-ups

What Youll Do

• Takes inbound donation and inquiry calls
• Does outbound calls/emails/texts for donation follow-ups
• Schedules pick-ups between Towers and Donors
• Engages in customer service/ offers assistance for existing Donors (eg. send tax receipts/vacation vouchers, update accounts, etc.)
  
  

• Bachelor’s Degree or any related degree
• Has BPO experience with sales
• Excellent verbal and written communication skills in the English language is required
• Conversational Spanish
  
  

• A company culture based on our purpose to bring out the untapped potential, creativity, and success in people, partnerships, and brands.
• A culture built on the mission to develop high-functioning teams by providing an environment of constructive support and inspiration where people grow personally and professionally
• A market competitive total compensation/rewards package including:

• Day 1 HMO
• Competitive pay including incentives and generous allowances
• Payment of all statutory government benefits
• 25 days of annual paid leave some days are convertible to cash
• 13th month pay
• Onsite medical support
• Employee Engagement Events
• Employee Referral Program
• Skills, training for personal and professional development