Boutique Manager - Woodbury Commons

Givenchy, the epitome of audacity in luxury fashion, invites you to join as a Boutique Director. Immerse yourself in audacious collections and deliver personalized shopping experiences defining Givenchy’s legacy.

Role Overview

The Boutique Director will effectively lead, develop, and support the sales and/or operations of a Givenchy boutique to meet and/or exceed sales and profitability targets. S/he is a passionate, enthusiastic, motivating, decisive and collaborative leader who builds a culture of service excellence and leads the team to deliver extraordinary client experiences and partners. The Boutique Director is a dynamic and inspiring leader who embodies the Givenchy DNA, putting the Client at the center of our equation. S/he will be a Givenchy ambassador in their community developing relationships with all businesses, such as hotels and community associations to help drive results.

Key Responsibilities

• Deepen the relationship with our clients to achieve sales plan.
• Drive lifetime loyalty and spend with new and existing clients.
• Identify business opportunities and implement actions to consistently achieve or exceed monthly, quarterly and annual stores sales plan.
• Direct managers to drive client development activity among individual team members to cultivate new and existing clients.
• Identify loyal clients’ passions and social involvement in their community to create CSR opportunities.
• Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
• Elevate the client experience by consistently delivering unique, personalized, memorable moments, both in store, through Omni channel and outside events.
• Ensure continuous Client Experience management presence on the sales floor, coaching the team on the selling ceremony and ensuring Givenchy customer experience expectations are being delivered at all times.
• Optimize hospitality and store amenities to create unique experiences.
• Take action on clients’ feedback to improve customer service.
• Mentor and lead existing boutique teams.
• Hire talent to ensure an engaging team to create a best-in-class service & selling environment.
• Develop and execute an action plan for the store to recognize, reward and develop talent and create a clear growth path for each individual.
• Continuously encourage, coach, and provide qualitative feedback.
  
  

Qualifications

• 5-10 years retail, hospitality or Cross-industry experience
• 5-10 years of management experience
• Bachelor degree preferred
• Excellent communication in both verbal, written and listening
• Excellent presentation skills
• Advanced knowledge of Microsoft office, Outlook and ZOOM tools/ video-telephony technology
• Proven history of relationship development in a community to create a network and a bond to help generate revenue
• Experience with diplomatically managing multiple commitments to clients, teams, and operations.
• Multilingual is a plus
  
  

Job Responsibilities

OUR ENGAGEMENT / WHAT WE OFFER

We believe in our talents and are committed to supporting and developing them throughout their careers. When you join Givenchy, you become a part of a luxury house that is a member of the LVMH Group, which comprises 75 luxury houses and boasts a robust HR culture:

• We support your career development within the House and career growth within the LVMH Group.
• We ensure the enhancement of each individuals skills and facilitate regular professional development discussions.
• We provide health insurance, access to LVMH private sales, and other benefits.
• We develop Corporate Social Responsibility reinforce the positive environmental and social impact.
  
  

At our Maisons, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.

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