Associate Trade Assurance Davao

Job Purpose

Ensures excellent customer service and merchant rapport through regular face-to-face engagements and dedicated account support (or via call-outs/phone interactions when face-to-face visits cannot be conducted due to unforeseen circumstances).

Ensures that Point-of-Sale (POS) terminals are working and operating at optimal efficiency during on-site visits.

Responsible for direct merchant engagement to conduct store visits, verifies terminal operations, conducts orientations for Card and QR payment acceptance procedures, delivers official updates, and trains store staff.

Responsible for achieving merchant activity targets, maintaining excellent customer rapport, ensuring proper merchandising displays, and fostering strong relationships to support merchant sales and operational efficiency.

Assists and participates in any marketing-related events/exhibits related to RCBC Installment or special merchant events.

Assesses merchant needs on-site and endorse technical, account, or financial concerns to the appropriate internal support channels.

Job Requirements

Graduate of any 4-year course preferably Marketing

With at least 2 years’ work experience in the field of marketing and sales

With excellent written and oral communication skills

Has proven experience in merchant acquiring business

With creative selling skills

Knowledge of payment processing solutions and merchant acquiring services is an advantage

Able to meet sales targets and work independently

Willing to be assigned outside NCR