Account Manager

Key Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Maintain strong client relationships grounded in responsiveness and clarity.
• Monitor account performance against contractual objectives and service metrics.
• Identify upsell and cross-sell opportunities based on client needs.
• Coordinate with operations, finance, and technical teams to ensure delivery accuracy.
• Prepare performance reports, forecasts, and renewal documentation.
• Resolve escalations through structured problem analysis.
• Track revenue pipelines and ensure CRM data integrity.
• Support contract negotiations within approved pricing frameworks.
  
  
  

• Bachelor’s degree in Business, Marketing, Management, or related field.
• At least 2–4 years of experience in account management, client services, or B2B relationship management.
• Demonstrated ability to manage revenue targets or client portfolios.
• Strong English communication skills, written and verbal.
• Proficiency in CRM systems and spreadsheet-based reporting.
• Ability to work a consistent night shift schedule aligned with international clients.
  
  
  

• Experience handling international or multi-time-zone accounts.
• Exposure to outsourcing, BPO, or technology-enabled services.
• Strong commercial awareness and negotiation discipline.
• Stable employment record with clear performance accountability.
• Comfort working with AI-assisted reporting and analytics tools.