Client Relations Specialist

About FGC+

#SparkSuccess at FGC+!

Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, weve built strong remote teams, developed customized processes, and provided exceptional customer service, helping companies soar to new heights. Our dedicated professionals excel in supporting a diverse range of industries with unmatched dedication.

Driven by our core values of Empathy, Reliability, Possibility, and Growth, we are focused on #IgnitingPossibility and helping each team member unlock their full potential. At FGC+, we offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success.

Here, you are more than just an employee—you are part of a team where you can truly thrive and make a difference.

About The Job

The Client Relations Specialist will provide essential administrative support to the Director. Key responsibilities include managing the director’s calendar, handling communications, conducting research, and assisting with client relations initiatives. The ideal candidate will be highly organized, with strong communication skills, the ability to prioritize tasks effectively, and a proactive approach to problem solving. This role also involves collaborating with internal teams and external vendors to ensure smooth operations and enhance client satisfaction.

What Youll Do

Administrative Support:

• Writing, editing, and drafting emails, documents, and other communications on behalf of the Director.
• Managing the Director’s calendar, including scheduling appointments, coordinating meetings, and prioritizing urgent matters.
• Maintaining comprehensive and accurate records, ensuring all information is properly documented and accessible.
• Entering large volumes of data into various platforms used by the company, ensuring accuracy and timely updates.
  
  

Client Relations Support

• Supporting the Director with various client relations projects and administrative tasks to meet client needs.
• Researching information about potential clients and organizing client-specific notes to assist with client satisfaction initiatives.
• Contributing to efforts that improve client satisfaction.
  
  

Communication & Coordination

• Answering and making phone calls in a polite, professional manner.
• Communicating with third-party vendors and coordinating with the client relations team to ensure orders are placed and fulfilled correctly.
• Effectively communicating and collaborating with other departments within the company to work on various projects.
• Exercising independent judgment and initiative, particularly for time-sensitive tasks or assignments.
  
  

Operational & Order Support

• Assist with entering new client orders into internal systems
• Support user account setup and maintenance for client access
• Review incoming authorization forms for completeness and accuracy before processing.
  
  

Dispatch Support

• Assist with monitoring and responding to dispatch-related communications during peak periods
• Help track and manage dispatch requests to ensure timely follow-through.
  
  

What Youll Bring

• Proficient in MS Office suite
• Experience with CRM, HubSpot or project management software is a plus.
• Extremely strong organizational and analytical skills, and ability to multi-task.
• Ability to communicate effectively, and in a fast-paced environment
• Strong time management skills
• Ability to manage multiple assignments, set priorities, and adapt to changing conditions with a positive attitude.
• Must be an exceptional listener and communicator who effectively conveys information verbally and in writing.
• Have stamina, drive, and perseverance to perform under pressure
  
  

What We Have To Offer

A company culture based on our purpose to bring out the untapped potential, creativity, and success in people, partnerships, and brands.

A culture built on the mission to develop high-functioning teams by providing an environment of constructive support and inspiration where people grow personally and professionally

A Market Competitive Total Compensation/rewards Package Including

Day 1 HMO

Competitive pay including incentives and generous allowances

Payment of all statutory government benefits

25 days of annual paid leave some days are convertible to cash

13th month pay

Onsite medical support

Employee Engagement Events

Employee Referral Program

Skills, training for personal and professional development

A million possibilities are waiting to be ignited. Click "Apply Now"!

The Pay Range For This Role Is

20,400 - 23,400 PHP per month(Sands Office)

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