Customer Service Officer-Network Bank

Job Mandate:
Primarily responsible for providing excellent customer service to all BDO retail customers, BDO accredited merchants and the general public through timely and quality handling and fulfillment of inquiries, requests and concerns received via phone, email, fax and in social media, related to their bank accounts and banking transactions, BDO’s retail product and services, such as, deposits, loans, retail and credit cards, remittance, BDO Rewards, and Personal Online Banking.

Duties and Responsibilities:
1. Handles and provides quality service, support, and fulfillment to customer inquiries, requests, concerns
2. Escalates customer concerns, work system issues and any problem encountered to his/her immediate superior to facilitate resolution
3. Submits required reports and documentation to immediate superior related to inquiries, requests and concerns received
4. Complies strictly with the bank’s standard policies, procedures and guidelines in the performance of day-to-day tasks to meet the agreed KPI targets and quality standards at all times
5. Keep and maintain an organized workstation, office equipment, office supplies and tools
6. Performs other duties and responsibilities that maybe assigned from time to time

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration  of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability.                                                                                                                       Requisition ID: 30344