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End User Services

Talentmate

Philippines

22nd June 2026

2606-2552-2285

Job Description

Role Purpose

Provide advanced troubleshooting and resolution for end-user incidents while supporting continuous improvement of service desk operations.

Key Responsibilities

Resolve complex incidents not handled at L1

Perform remote troubleshooting of desktops, laptops, and applications

Manage user account provisioning and access control

Support Office/M365, collaboration tools, and enterprise applications

Assist with patching, deployments, and system updates

Identify recurring issues and recommend problem management actions

Contribute to knowledge base creation and updates

Support onboarding and training of junior analysts

Required Skills

Strong troubleshooting skills (Windows/macOS, networks)

Active Directory / identity management basics

M365 and enterprise application support

ITIL process understanding

Good documentation skills

Experience

2–5 years

Job Details

Role Level:	Not Applicable	Work Type:	Full-Time
Country:	Philippines	City:	Colombo Western Province Sri Lanka
Company Website:	http://www.virtusa.com	Job Function:	Project Management
Company Industry/ Sector:	Other

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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