Client Experience Associate

Job Category: Administration | JR-21026

Job Location: Clark, Pampanga

Work with a highly professional US-based team and be the Client Experience Associate we are looking for! This business has a growing team here in the Philippines with a great culture!

Why will you love working with this Client?

Our client has an office furniture showroom that offers design services, desks, chairs, cabinets & other workspace items across the United States. They have been providing services in this field for many years and are continually growing. Join their team in the Philippines and experience new career opportunities!

Location / Shift

Clark, Pampanga, US Shift

NOTE: You must have a stable internet for a work-from-home setup.

About The Role

The Client Experience Associate’s goal is to create a phenomenal project experience where communication and project execution are beyond industry standards. This will be achieved by creating proactive communication, accelerated follow-up, anticipating concerns, and resolving issues. They will be responsible for supporting our operations team throughout the project installation. They will work closely with Vendors, Operations,s and the Warehouse team daily to ensure all projects are executed successfully. We are looking for detail-oriented, customer service-minded individuals with strong administrative and data entry skills.

Responsibilities & Duties

• Serve as the main point of contact for customers on open orders and projects.
• Maintain regular communication with customers regarding order status, shipments, backorders, and issue resolution.
• Enter and manage Juniper sales orders (Shopify and offline) after customer approval, including processing changes as needed.
• Purchase custom items and ensure order details are accurate before release.
• Schedule shipments for non-install projects and provide tracking information to customers.
• Work with Project Managers on installation-related projects to process order updates or corrections.
• Send invoices and monitor payments to ensure deposits are received before shipment.
• Coordinate with warehouse staff to schedule shipments and reduce preventable reschedules.
• Follow up on punch list items and customer-reported issues until resolved.
• Keep project information updated in company systems, so all departments have accurate, real-time visibility.
• Answer inbound phone calls and respond to customer emails in a timely and professional manner.
• Participate in regular check-ins with operations to review open orders and outstanding items.
• Perform other duties as assigned by management.
  
  

Requirments

Skills & Attributes Required

• Strong communication skills and a passion for customer service
• Strong desire to go above and beyond to ensure client satisfaction
• Ability to professionally communicate via phone, email, and in person
• Ability to determine urgency in required situations and act accordingly
• Willing to learn new skills
  
  

Qualifications/Experience Required

• Experience with Shopify or similar e-commerce platforms preferred
  
  

Why join optiBPO?

optiBPO is an exciting workplace where smart, talented professionals will surround you.

These professionals support clients across Australia, New Zealand, the US, Canada, and Europe.

Moreover, this is an excellent opportunity for anyone interested in serving as a Client Experience Associate.

The job is within an international environment.

Perks & Benefits

• In-house medical team and HMO coverage.
• A healthy workplace promotes collaboration and creativity.
• Clear growth strategies and learning opportunities to advance your career.
  
  

Enjoy great perks and benefits, such as an in-house medical team and HMO coverage. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork. In addition, we need to help you advance your career by elevating growth strategies. You will also have learning opportunities throughout your career journey with us. If you are passionate about contributing to a dynamic team, the Client Experience Associate role offers great career prospects at optiBPO.

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