Workforce Management Analyst APAC

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Collaborate with Club Services leaders to gather information and understand reporting requirements while developing enhanced data and reporting tools.
• Collate and maintain a wide array of data related to business processes and reporting.
• Work collaboratively with Workforce Management Specialist and play an active role in supporting department forecasting,, scheduling and queue management needs.
• Play an active role in data analysis and interpretation. Exercise sound judgment while analyzing and interpreting data to ensure a high level of accuracy, completeness, timeliness, and benefit to end users.
• Prepare reports and develop dashboards in order to provide meaningful insights to relevant stakeholders.
• Data manipulation (i.e., sorting, scrubbing, tagging, cleaning, de-duping)
• Create templated reports for executives or operation leaders upon request.
• Create visually appealing and user-friendly reports and dashboards, either from scratch or by utilizing provided templates, ensuring their interpretability among non-technical users.
• Provide daily/weekly/monthly reporting on various data sets.
• Perform other ad-hoc data analysis tasks as assigned by your reporting manager.
• Adhere to all policies and procedures relating to Workplace Health and Safety ensuring the safety of yourself and all other people who may be affected by your conduct in the workplace.
• Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.
  
  

Key Position Criteria

• Demonstrate sound work ethic and utmost confidentiality.
• Minimum 2 years of experience in a Reports Analyst (RTA, Planner and Scheduler) role in a contact centre environment.
• Must have advanced skills in Microsoft Office applications.
• Attention to detail and high level of accuracy that can quickly meet deadlines.
• Must have good time management with the ability to work with minimal supervision and under tight timelines.
• Must be friendly and professional with a positive attitude.
• Able to communicate professionally - oral and written.
• Ability to take initiative.
• Strong proven analytical capability.
• Demonstrated ability to multitask and coordinate a number of projects.
• Demonstrated excellent organisation and communication skills.
  
  

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. Were always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

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