Staff Accountant

Job Category: Accounting & Finance | JR-21452

Job Location: Clark, Pampanga

Work with a highly professional, internationally US-based team and be the Staff Accountant we are looking for! This business has a growing team here in the Philippines with a great culture! If you are looking for an opportunity, this could be your next career step.

Why will you love working with this Client?

Our client aims to provide full technology lifecycle management, including helpdesk support. This client has been in the industry for a long time and is now having a growing team here in the Philippines. Join them and be part of an amazing company!

Location / Shift

Clark, Pampanga, Morning Shift

NOTE: You must be willing to work in the office in the above office location to apply for this position.

Job Summary

The Accounting Administrator focuses on supporting the billing of customers by completing tasks related to accounts receivable, billing escalations, and billing process improvements that positively impact the customer experience. As part of the accounting team, they will participate in any research, inquiries, or other tasks related to billing, invoices, and/or accounts receivable.

Qualification

Minimum Qualifications

• Associate’s degree or currently enrolled in an accounting program OR
• 1-2 years of accounts receivable experience instead of a degree/enrollment
• 1-2 years of experience in billing/accounts receivable preferred
• 2 years of experience providing customer support
• Experience supporting customers with billing/invoicing preferred
• Proficient in Microsoft Word and Excel computer software programs
• Ability to prioritize workload
• Ability to handle confidential information with a high level of professionalism
• Ability to communicate creatively, professionally, and effectively (written and oral)
• Ability to work independently and as part of a team
• Proficient organizational and time management skills
• Proficient creative problem-solving skills
• Knowledge of all operations affecting the process of billing a customer for products/services, and/or ability to gain knowledge within 90 days of employment
  
  

Essential Position Functions

• Responsible for collaborative problem-solving with internal departments regarding supporting customers through the billing and payment processes
• Assists with reviewing customer sales orders as needed about billing/invoicing and following up on any discrepancies/errors or resolution to escalation(s)
• Assists with monitoring customer orders for payment details and communicates updates as needed both to internal order teams and to the customer
• Utilizes any/all internal systems to stay organized, support customers, and collaborate internally
• Works closely with internal operational teams to identify, prevent, and improve process errors/gaps
• Responsible for creating and issuing invoices to customers
• Responsible for contacting customers with past due balances via phone and working towards the resolution of payment with customers
• Responsible for account reconciliation and reviewing/discussing with customers to understand and resolve any discrepancies
• Responsible for recording received payments in the bank register accurately and promptly
• Researching any customer questions about invoices and working with internal teams to resolve any process gaps and/or billing errors that are uncovered during resolution
• Participates in any process improvement and/or procedure conversations with the accounting team
• Follows all human resources policies, procedures, and practices
  
  

Secondary Position Functions

Attends meetings, trainings, or assists with other projects as assigned by management.

Why join optiBPO?

optiBPO is an exciting workplace where you will be surrounded by smart, talented professionals supporting clients across Australia, New Zealand, the US, Canada, and Europe. Moreover, this is an excellent opportunity for anyone interested in taking on the role of Staff Accountant within an international environment.

Perks & Benefits

• In-house medical team and HMO coverage.
• A healthy workplace promotes collaboration and creativity.
• Clear growth strategies and learning opportunities to advance your career.
  
  

Enjoy great perks and benefits, such as an in-house medical team and HMO coverage. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork. In addition, we need to help you advance your career by elevating growth strategies. You will also have learning opportunities throughout your career journey with us. If you are passionate about contributing to a dynamic team, the Staff Accountant role offers great career prospects at optiBPO.

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