Reservation Consultant - Telemarketing

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

At Travel + Leisure Co., our mission is simple: to put the world on vacation. As a global leader in vacation ownership and travel experiences, we help people create lasting memories through exceptional holiday opportunities and world-class customer service.

We are looking for a Reservations Consultant (Telemarketing) to join our high-performing team. In this exciting sales role, you'll connect with prospective members, promote exclusive mini-vacation packages, and help guests take the first step toward their next unforgettable getaway.

If you're passionate about sales, thrive in a fast-paced environment, and love helping customers turn travel aspirations into reality, we'd love to hear from you.

What You'll Do

As a Holiday Consultant, you will:

• Contact prospective customers through outbound and inbound calls to promote and sell mini-vacation packages.
• Engage with customers who have already purchased travel certificates and convert them into confirmed bookings.
• Research accommodation availability and coordinate tour presentation appointments.
• Ensure all bookings, amendments, and cancellations comply with company policies and procedures.
• Promote seasonal campaigns, special offers, and vacation experiences.
• Maximize every customer interaction across phone, email, social media, and online enquiries.
• Schedule qualified appointments and presentations using assigned lead sources.
• Provide accurate information and directions to designated sales locations.
• Deliver exceptional customer service and create positive customer experiences at every touchpoint.
• Build rapport, overcome objections, and confidently guide customers through the booking process.
• Consistently achieve and exceed individual and team performance goals.
• Contribute ideas that improve processes, customer experiences, and business results.
• Demonstrate integrity, accountability, and a commitment to our service culture.
  
  

What You'll Bring

We're looking for motivated individuals who are:

• Experienced in telesales, telemarketing, or a sales-focused contact center environment.
• Confident communicators with an engaging and professional phone manner.
• Passionate about providing outstanding customer experiences.
• Resilient, driven, and results oriented.
• Comfortable working with sales targets and performance metrics.
• Skilled at building rapport, handling objections, and closing sales opportunities.
• Highly organized with strong attention to detail.
• Self-motivated and able to manage priorities effectively.
• Team-focused, positive, and collaborative.
• Excited by a fast-paced environment where no two days are the same.
  
  

Why Join Travel + Leisure Co.?

At Travel + Leisure Co., we believe our people are our greatest strength. When you join us, you'll enjoy:

• Competitive base salary plus attractive incentive opportunities.
• Career development and growth within a global organization.
• Ongoing training, coaching, and support.
• A collaborative and inclusive workplace culture.
• Employee travel and lifestyle benefits.
• Recognition programs that celebrate individual and team success.
• The opportunity to help create memorable vacation experiences every day.
  
  

Ready to Help People Discover Their Next Holiday?

If you're a motivated sales professional with a passion for customer engagement and travel, we invite you to apply today and become part of a team dedicated to putting the world on vacation.

Travel + Leisure Co. is an equal opportunity employer committed to fostering a diverse, inclusive, and supportive workplace for all.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

---