Part Sales Assistant

Job Category: Sales

Job Location: Clark, Office

Are you a Part Sales Assistant looking for a new career opportunity with great perks and benefits? Today is the day to land a job that you love while working with a AU-based team! What are you waiting for? Apply now!

Why you will love working with this Client?

Our client is a company based in Australia have been specialising in and innovating purpose-built and complete water package pumping, storage and treatment solutions locally, nationally and internationally.

Location / Shift

Clarks Office, Mid Shift

NOTE: You must be willing to work in the office in the above office location to apply for this position

Job Overview

The Parts Sales Assistant is also responsible for developing and maintaining rapport with clients whilst promoting Allied Pumps products and services through compliance of quality processes and procedures, efficiency, accuracy and promptness of work outputs and assisting other team members to achieve work output targets, whilst ensuring their own safety and that of staff, contractors, agency personnel and visitors within Allied Pumps or on clients sites.

Roles And Responsibilities

Quoting

• Preparation and presenting of quotations to clients for parts
• Meticulous follow-up of quotations issued
  
  

Spare Parts Sales

• Answer calls and enquiries for products and spares
• Ensure any counter sales are coordinated with someone in the Perth office
• Ensure customer service and assistance is provided for clients with enquiries, product returns or exchanges at dispatch counter
• Process online orders
• Communicate with suppliers to enquire about product availability
• Create purchase orders for suppliers for customer orders
• Source nonstock items calculating margins and freight costs
• Process invoices to ensure requests are cleared
  
  

Parts Sales Assistant – Position Description V0 Effective November 6, 2025

ALLIED PUMPS PACKAGED WATER SOLUTIONS 3

• Analyse problems and devise suitable solutions
• Complete general product enquiries and take orders or requests for quotations
• Support current staff in parts sales role
  
  

Service Assistance

• Provide assistance to Service Technicians in organising stock and equipment for jobs
  
  

Customer Service

• Solving escalated complaints from clients and personnel
• Ensure all clients emails and queries are acknowledged within 4 working hours
  
  

Website updating and driving

• Introducing website to clients
• Updating current website and developing new areas of the site
  
  

Hire Equipment

• Assist clients with hire of equipment
• Process hire paperwork and payments
• Assist and coordinate the disassembly and logistics for items being calibrated and sent to calibration labs
• Coordinate reassembly when items are returned
• Prepare for dispatch
• Develop the items in hire department so they are searchable, sealable and traceable
• Look at developing website for hire equipment
  
  

New Vehicle Support

• Stocking of new vehicles with consumables
• Make plan for standard layout
• Standardize list of tools, stock and equipment
  
  

KPIs

KEY PERFORMANCE INDICATORS (KPIs) are discussed at the commencement of your employment (if applicable to the role), reviewed and updated as required as part of your probation period, and each year as part of the annual Performance Development Plan (PDP) review cycle.

KEY PERFORMANCE METRIC (KPM)

Kpm Description

WEIGHTING (%)

NPS –Achieve an NPS score of 30+,Continued client satisfaction,15%

Compliance-Maintaining HAD quality by regular testing, Eliminating warranty and returns, 15%

Safety/Quality – Observe items that require improvements, Report 12 IORs per year with good improvement suggestions, 15%

Lean – $20k annualized savings per year in target efficiencies, spare parts invoicing and dispatch. Demonstrated efficiency achieved , 15%

Quoting – Save average of 180 customer quotes per month, Quotes saved in Kirby and quoted to clients, 15%

Profitability – Provide an average of 50% GP on invoiced goods, Invoices to clients in Kirby, 15%

Relationship/Management Interactions

Internal

• Executive Committee
• Sales Personnel
• Design personnel
• Production Manager
• Production Coordinators
• Warehouse personnel
• Accounts Personnel
• Administration
  
  

External

• Clients
• Supplier
• Other external stakeholders
  
  

Education/Certificates

Essentials Skills, Attributes and Experience

• School leavers certificate
  
  

Experience And Knowledge

• Strong interpersonal skills and an ability to successfully communicate and liaise with people at all levels, both internal and external to Allied Pumps
• High level of customer service
• Understanding and imparting technical information
• Ability to self-motivate
• Experience with working to and exceeding targets
  
  

Desirable Experience And Knowledge

• Previous experience in pump or water storage
  
  

Software Knowledge Requirements

• MS Suite (Word, Outlook, Excel)
  
  

Why join optiBPO?

optiBPO is an exciting workplace where you will be surrounded by smart, talented, and motivated professionals that supports clients across Australia, New Zealand, United States, Canada, United Kingdom, and Europe. optiBPO helps clients in planning, building, and managing dedicated offshoring teams in the Philippines.

Enjoy great perks and benefits such as in-house medical team and HMO coverage. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork. It is important for us to help you advance your career by elevating growth strategies and learning opportunities throughout your career journey with us.

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