Customer Liaison Officer

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How Youll Shine

• Guide members through completion of the finance application process (AFF) and associated documentation
• Collect, validate and review supporting financial information including income, liabilities and expenses to ensure
• completeness and accuracy
• Conduct preliminary affordability and serviceability checks using company tools to identify missing information
• or potential concerns prior to credit assessment
• Perform quality and compliance checks to ensure documentation meets responsible lending and internal policy
• standards before submission to Consumer Finance
• Liaise with members to clarify information, obtain supporting evidence and resolve discrepancies
• Coordinate and complete deposit processing and contract documentation in line with company procedures
• Facilitate and manage the Docusign process to ensure all agreements are executed accurately and on time
• Act as the key point of contact between Soles, Members and Finance to support smooth application
• Risk or complex scenarios (e.g. hardship indicators, incomplete information, credit concerns) to the Consumer Finance team
• Sales contact with members where required
• Validate and collect evidence of income, and clarify information on their credit application
• Processing rescinds and organising refunds within company guidelines. All other reasonable duties as requested or required from time to time.
• Adhere to all policies and procedures relating to Workplace Health and Safety, ensuring the safety of yourself and all other people who may be affected by your conduct in the workplace
• Display Hospitality with HEART to all internal and external parties.
• Display innovation through inspiring, creating and improving processes and products.
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
• Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible
  
  

What Youll Bring

• Excellent communication skills, including phone manner, verbal and written communication.
• Proven ability to communicate with customers, internal or external, professionally.
• Have a strong of understanding of finances. Previous experience in a Telesales environment. Be flexible,
• Demonstrate good organisational and time management skills.
• Proven skills in attention to detail and accuracy of work produced.
• Ability to work as a team player, be supportive of co-workers and be willing to contribute to a positive working environment
  
  

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. Were always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

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