Implementation Specialist

We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.

Work Arrangement: WFH

Shift: 3 pm-12 am PHT

The Implementations Specialist helps the customers to configure and learn the Transport Management System (TMS). They work closely with Project Managers, Solutions Architech, Integration Architech, to find solutions for our customers.

About the Job:

Tasks can include but are not limited to:

• Perform configuration tasks in the clients TMS that includes:
• Configure Groups set-up
• Code tables set-up
• Contracts and rate cards set-up (including OMNI Scripting)
• Document mapping with DocMosis and Jasper Reports
• Dynamic Rulesets (IMG Business Rule Manager)
• Boost install
• Creation of training material e.g. using iorad - the tutorial builder
• Perform on-the-job training in form of sprints (demo and training)
• Debug issues and recreate issues on the test server.
• Creates project documentation.
• Participate in Project Meetings like (Kick-off, Project frame, Lessons learned)

Implementation Specialists can be assigned to Case Work performing above tasks or assigned to project work performing same tasks.

Requirements and Qualifications:

• Roughly 3-6 years of customer facing, technical support experience.
• Experience with Transport Management System (TMS) and/or logistics industry is PREFERRED.
• Experience with Mercury Gate TMS is a plus!
• Proficient in Excel, and Office 365 (Outlook/OneDrive).
• Experience working directly with external customers to develop solutions.
• Experience working with solution/technical architects to design business process for customers.
• Triage advanced and multi-functional customer support cases to backend teams (DBA, Engineering, etc.) - i.e. ability to work with multiple teams/functional units.
• Strong understanding of, and experience, with API Web Services
• Strong understanding of, and experience, with XML, EDI, and JSON formatted files
• Communication Protocol: Knowledge in FTP, SFTP, SSL, MS, AS2
• Update and monitor customer support tickets using Salesforce and Jira.

Job Offer:

• PERMANENT WORK FROM HOME
• 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)
• HMO coverage for employee +1 FREE dependent on the first day of employment
• +1 additional FREE dependent per successful year of tenure (up to five (5) years)
• Tenure Incentive Program*
• Referral Bonus of up to Php40,000.00*
• ALL government mandated benefits

*Terms and conditions apply