Sr Group Lead - Retail Cebu
Talentmate
Philippines
29th October 2026
2610-41192-131
Job Description
Work Setup: Onsite
Work Location: IT Park, Cebu City
Work Schedule: Night Shift
Key Requirements:
- Bachelors Degree
- Minimum of 4 years of work experience in the Contact Center / BPO environment
- Minimum of 2 years experience in in Leadership position
- Strong customer service orientation
Key Responsibilities:
- Leadership & Mentorship: Lead, motivate, and develop team members, fostering a culture of collaboration, accountability, and continuous learning.
- Operational Excellence: Manage daily workflows, assign tasks, and implement process improvements to enhance productivity.
- Performance Management: Monitor, analyze, and report on key performance indicators (KPIs) to ensure targets are met.
Job Details
| Role Level: | Associate | Work Type: | Full-Time |
|---|---|---|---|
| Country: | Philippines | City: | City of Cebu Cebu |
| Company Website: | http://www.tasq.work | Job Function: | Retail & Merchandising |
| Company Industry/ Sector: |
Staffing and Recruiting | ||
What We Offer
About the Company
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