Order-to-Cash Account Validation Specialist

Overview:
The Order-to-Cash Account Validation Specialist is responsible for validating, maintaining, and safeguarding customer master data across enterprise systems to ensure accuracy, completeness, and compliance with data governance standards. This role partners closely with Credit, Sales, Customer Service, and Operations teams to support customer onboarding, account maintenance, and Order-to-Cash processes. The successful candidate will play a key role in maintaining high-quality customer data that enables efficient business operations, accurate reporting, and exceptional customer service.

Why Join This Team:

• Be part of a high-performing Order-to-Cash organization supporting critical customer and business operations.
• Develop expertise in customer master data management, data governance, and business process optimization.
• Work with enterprise platforms and systems used across multiple business functions.
• Collaborate with cross-functional teams including Credit, Sales, Customer Service, and Operations.
• Contribute to initiatives that improve data quality, operational efficiency, and customer experience.

What You Will Do:

• Validate prospective customer accounts and ensure all required information is complete and accurate.
• Verify legal business names and customer information across various business structures, including corporations, partnerships, sole proprietorships, and non-profit organizations.
• Review and maintain customer pricing levels and account setup requirements.
• Create, update, and maintain customer master records across enterprise systems.
• Execute data cleansing, matching, merging, and deduplication activities to maintain customer data integrity.
• Conduct manual account reviews and validations when automated controls are insufficient.
• Maintain customer hierarchies, industry classifications, account classes, and order processing requirements.
• Analyze customer data discrepancies and investigate root causes of data quality issues.
• Recommend corrective actions and process improvements to enhance data accuracy and governance compliance.
• Escalate high-risk or complex data quality issues to appropriate stakeholders.
• Support customer onboarding, account maintenance, and data governance initiatives.
• Generate reports and provide insights related to customer data quality and account validation activities.
• Maintain audit-ready documentation and comply with established governance and operational procedures.

What You Need to Succeed:

• Bachelors degree in Business, Commerce, Finance, Information Systems, Data Management, or a related field.
• 1–3 years of experience in Customer Master Data, Data Management, Order-to-Cash, Customer Operations, Shared Services, or a related environment.
• Strong analytical and problem-solving skills.
• Advanced Microsoft Excel skills, including data analysis and reporting.
• Experience with customer account validation, data governance, or master data management processes.
• Knowledge of data cleansing, matching, merging, and deduplication techniques.
• Familiarity with CRM and ERP platforms such as Siebel CRM, Oracle EBS, Oracle UCM, Microsoft Dynamics 365, or similar systems.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational and time management skills.
• Effective written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong stakeholder management and collaboration skills.
• Continuous improvement mindset with a focus on quality and operational excellence.

How We Set You Up for Success:

• Comprehensive onboarding and training on customer master data management, account validation, and Order-to-Cash processes.
• Exposure to enterprise systems, data governance programs, and customer operations functions.
• Opportunities to develop expertise in CRM, ERP, and master data management platforms.
• Collaboration with Credit, Sales, Customer Service, and Data Governance teams.
• Continuous learning and career development opportunities within Order-to-Cash, Customer Operations, and Data Management functions.

Work Arrangement: Hybrid (onsite during the first six months)
Shift: 3rd Shift / Night Shift