Back to listing

Lead Assistant Manager - WFM

Talentmate

Philippines

23rd October 2026

2610-6121-2626

Job Description

Staffing adjustments. Make immediate adjustments to staffing and resource allocation as the need arises.
Reporting and Communication. Provide timely reports and updates on performance, adherence and staffing status to key stakeholders, team leaders, and senior management.
Team Leadership. Supervise and provide timely coaching to the Real time Analysts
Process Improvement. Contribute to the continuous improvement of WFM processes and systems, using data to drive strategic decisions.
Maintains files and tools in a way consistent with WFM standards.
Acts as back up to the WFM Manager

Qualifications

Graduate. Minimun of 2 yrs in the current role

Job Details

Role Level:	Associate	Work Type:	Full-Time
Country:	Philippines	City:	City of Cebu Cebu
Company Website:	http://www.exlservice.com	Job Function:	Call Center Operations
Company Industry/ Sector:	Business Consulting and Services

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

Report

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.