Project Manager

• General Summary:

The Project Manager is responsible for overseeing the successful completion and delivery of all assigned projects within their specified timelines, budgets, and scope. This role works in partnership with cross-functional teams to identify potential problems and provide effective solutions in reaction to the application of concepts, techniques, knowledge, or processes developed to support the assigned projects.

• Essential Duties & Responsibilities:

• Provides support to cross-functional teams, with a high attention to detail

• Researches, analyzes, and documents findings

• May coach and review the work of other team members

• Collects and manages requirements from all stakeholders for each assigned project

• Creates and maintains detailed business project plans and status reports

• Ensures task lists and timelines for projects exist and are updated and reviewed

• Obtains updates from all project participants and covers the plans during calls with a special focus on upcoming milestones, missed dates, and project risks

• Organizes project meetings and ensures appropriate documents are prepared and updated for these meetings

• Serves as a main point of contact for various business units to ensure teams remain in synergy

• Manages project management of service offerings/launches/changes throughout implementation

• Identifies and presents innovative and creative service solutions

• Identifies business and operational requirements based upon the objectives of each service

• Coordinates and builds strong working relationships with cross-functional teams

• Motivates people involved in the project to complete tasks on time

• Identifies gaps, pain points, and opportunities for change

• Makes recommendations based on facts and validation at a qualitative and quantitative level using multiple sources

• Monitors internal processes for efficiency and validity during pre- and post-project execution

• Knowledge, Skills, and/or Abilities Required:

• Ability to manage projects and processes independently with limited supervision

• Advanced knowledge of applicable work area

• Ability to situationally adapt and understand new technology/processes as per business requirement

• Excellent communication and time management skills

• Ability to exercise tact and good interpersonal skills

• Strong project management and group facilitation skills

• Excellent analytical and problem-solving skills

• Ability to be pro-active, with a sense of urgency

• Ability to read, understand, and communicate technical documentation

• Ability work in a fast-paced environment that is continuously changing

B2B OR SaaS environment

• Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience

• 3+ years of relevant experience

• Preferred: Experience in strategic planning and implementation