Gorgias Technical Customer Service Representative

Were Hiring: Technical Customer Service Representative (Remote)

We partner with fast-growing e-commerce brands to deliver world-class customer support — and were looking for a best-in-class Technical Customer Service Representative to join our team. This is a senior-level role for someone who takes full ownership of every ticket, holds themselves to a high standard, and is ready to grow with a winning team.

What Youll Do

• Provide technical support and troubleshooting across email, live chat, and data analysis
• Own ticket resolution end-to-end with accountability and urgency
• Monitor and clear daily backlogs to ensure all inquiries are resolved promptly
• Deliver clear, quality-based responses that support customer success
• Escalate complex cases as needed while maintaining professionalism and strong product knowledge
  
  

What Were Looking For

• Minimum 1 year of hands-on Gorgias experience is REQUIRED
• 1+ year of experience in technical support or troubleshooting
• Exceptional written and spoken English
• Strong problem-solving skills and comfort navigating CRMs
• Experience in e-commerce or SaaS support is a strong plus
• Leadership or management experience is a plus
• Highly motivated, intellectually curious, and resourceful
  
  

Schedule

• 3 PM – 12 AM CET, Monday – Friday (1-hour unpaid break)
• Paid training hours may differ and will be confirmed during the interview process
  
  

Technical Requirements

• Own laptop or desktop with a minimum Intel Core i3 or Ryzen 3 and at least 8GB RAM (no tablets or smartphones)
• Minimum 25 Mbps upload and download internet speed
• Backup internet connection required
• Reliable power source; backup power and backup location strongly recommended
  
  

What We Offer

• $6/hour (base rate + project rate)
• Paid time off and paid holidays
• Health and dental insurance or health stipend depending on location
• Permanent, full-time work-from-home setup
• Project bonus opportunities and annual performance-based increases
• Career path opportunities — Team Lead, Trainer, and more
  
  

Why Us?

• Fast-growing company with real room for advancement
• Collaborative, values-driven culture with a global team
• Hands-on training and support from day one
• Opportunity to work with top-tier e-commerce brands
  
  

How to Apply

To ensure your application is processed correctly, please follow these steps:

• Use this link to apply: https://form.typeform.com/to/O1J4Jxa0
• When prompted for an application code, use: GCSZ
  
  

We look forward to reviewing your application. Qualified candidates are encouraged to apply.

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