Customer Service Advisor 23N25

The role of a Customer Service Advisor is pivotal in ensuring an exceptional experience for our customers. As the front-line representative of the company, you will be responsible for addressing customer inquiries, resolving complaints, and providing information on products and services. A Customer Service Advisor must possess excellent communication skills and the ability to handle difficult situations with empathy and efficiency. You should be able to work in a fast-paced environment, managing multiple tasks simultaneously while maintaining a positive attitude. Your primary goal will be to enhance customer satisfaction, thereby contributing to the success and reputation of the company.

Responsibilities

• Respond promptly to customer inquiries through various communication channels.
• Resolve product or service issues by clarifying the customer's complaint.
• Provide accurate and detailed information regarding products or services.
• Manage a high volume of incoming customer calls and emails daily.
• Identify and assess customers’ needs to achieve satisfaction and delight them.
• Document and update customer records based on interactions and solutions provided.
• Assist in processing orders, forms, applications, and requests efficiently.
• Follow up with customers to ensure their technical issues are resolved promptly.
• Maintain a comprehensive understanding of company products and promotions.
• Contribute to team metrics by achieving set individual performance goals.
• Receive and correctly escalate customer feedback to improve service features.
• Collaborate closely with cross-functional teams to ensure customer satisfaction.

Requirements

• High school diploma or equivalent; higher education preferred.
• Proven experience in a customer service or related role is advantageous.
• Strong phone contact handling skills and active listening abilities.
• Excellent written and verbal communication skills are a must.
• Familiarity with CRM systems and practices is highly desirable.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong problem-solving skills and the ability to handle challenging situations.