Vendor Service Rep - Spanish Bilingual Representative

Overview

Vendor Compliance Specialist receives inbound phone, chat, or email inquiries from property management professionals, vendors, and insurance agents requiring assistance with RealPage software products. The specialist quickly responds to the call, chat, or email, diagnose the issue, accurately record all issues in the CRM tool, and provide a resolution.

Responsibilities

• Primarily focus on inbound phone interactions with customers 
• Position operates during an assigned shift between 7:30am and 7:00pm.
• Document customer interactions through case creation in Salesforce (PMC specific)
• Document product knowledge and solutions using our knowledge management system
• Receive, index, and process electronic documents to obtain approved status
• Ensure compliance standards set by the client are met
• Act as a liaison to the client, agent, and vendor
• Process payments
• Manage situations that require real-time solutions and set clear expectations of resolution plans
• Establish relationships and trust with customers during their interactions
• Maintain a high first contact resolution rate for client issues
• Achieve or exceed minimum service levels and abandon rates
• Perform additional duties as required
• Success is measured on Quality Assurance Score & Abandonment Rate

Qualifications

• Strong English speaking and business writing skills
• Strong interpersonal communication skills
• Active listening and emotional intelligence 
• Fluency in Spanish is a plus
• Property & Casual license is a plus
• Desire to provide exceptional customer service 
• Microsoft Office Suite knowledge
• Highly energetic and self-motivated