General Insurance Administrator

• Prepare and send FSGs, cover confirmations, and other compliance documents.
  
• Manage client emails and follow-ups, escalating when needed.
  
• Update and maintain client and policy records.
  
• Assist with renewal documents, schedules, and certificates of currency.
  
• Monitor outstanding premiums, endorsements, and policy changes.
  
• Manage shared mailboxes and ensure accurate digital filing.
  
• Support renewals by gathering terms and completing documentation.
  
• Track claim progress and follow up with insurers and clients.
  
• Maintain claim notes and documentation.
  
• Provide timely updates and escalate complex claims when required.
  
• Support diary and task management for senior team members.
  
• Track policy dates, reminders, and action items.
  
• Complete workflow tasks accurately and on time.
  
• Coordinate with internal team members and insurers for information and documentation.
  
• Help ensure a consistent, high-quality client experience.
  

Requirements

• A degree in Business, Finance, Insurance, or related field
  
• At least 2 years of office administration or operations experience
  
• Experience in a general insurance admin or support role
  
• Familiarity with general insurance products
  
• Basic to intermediate understanding of claims processes
  
• Hands-on experience on Insight Broking System and Insurance portals is a bonus
  
• Strong organisational skills (written and verbal)
  
• Good problem-solving and decision-making abilities
  

Benefits

• HMO coverage for you and one dependent
  
• A comprehensive benefits package, including paid leave
  
• Dayshift
  
• Access to best-in-class training and development
  
• Tribe events, celebrations, on-site clubs and activities