Case Management Specialist

Job Summary:

The principal responsibilities of the Social Security Disability Case Manager are centered on providing clients with support and expertise to build complete and accurate case files for the SSD process.

Role and Responsibilities:

• Schedule and maintain a schedule of case screenings and follow‐up with various entities involved in the Social Security disability application process
• Complete phone interviews to obtain necessary information for Social Security Disability case screenings and applications
• Review the Social Security Disability process and documents with customers, setting expectations and encouraging ongoing communication
• Review all provided documentation and screening details and provide an accurate assessment of the customers eligibility for Social Security Disability Benefits
• Obtain signatures on all necessary authorization and acknowledgment forms
• Obtains a thorough list of all treating sources to obtain medical documentation not yet provided
• Encourage customers participation in the active retrieval of all medical documentation from treating sources
• Coordinate with customer, medical treatment sources, and the Social Security Administrations Disability
• Contact Disability Determination Services to provide all applicable medical documentation
• Enter all pertinent information into the Project's proprietary application including data entry and scanning/sorting of all case documents
• Review all medical records received from treating sources to ensure accuracy of patients information
• (Name, SSN, etc.) and utilizes documentation to supplement or construct case files
• Perform timely and regular follow up with Social Security Administration and Disability Determination Services analysts to confirm receipt of all pertinent case documents and medical records
• In the event of denial by Social Security, contact claimants and obtain additional customer information to support the determination as to whether or not the case has sufficient merit for appeal
• File all paperwork with Social Security in a timely manner that complies with Social Security guidelines, and considers customer's need for expeditious support
• Support other staff with caseload as time allows
• Recognize and discusses everyday workflow challenges, changes, or extraordinary circumstances that have occurred with Supervisor
• Communicate via in-person meetings, telephone conversations, and email with all project stakeholders in a compassionate and professional manner
• Support management team, coworkers, and customers with regular and predictable attendance
• Perform other duties as assigned by leadership

Qualifications:

• Associate's/Bachelors Degree an advantage, but not required
• 3+ years of similar work experience in Case Management and/or Customer Services experience with Social Security Administration disability or similar human services experience preferred
• Proficient in Microsoft Office
• Strong English communication skills both written and verbal
• Must have excellent command of the English language, with neutral or American accent
• Professional, courteous, and responsive customer service and phone skills
• Willing to work on-site
• Willing to work the night shift

Work Schedule: Night Shift

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You won't regret it!

Check out our Facebook page: www.facebook.com/selectvoicecomph

Enjoy the following benefits:​

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park

*Terms and conditions apply.

How to apply:

Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM.

What to prepare:

• Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
• Pen
• ID

or

Quick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 10AM-7PM (Monday-Friday).