VIP Services Host

Department

VIP Services

Employee Type

Probationary

Job Responsibilities

• Build professional relationship with top VIP guests and offer them service excellence and memorable gaming experience
• Responsible for performing excellent customer service at all times by creating a personalized entertainment experience to all players and ensuring the quality of service provided to all customer is in accordance with the NUSTAR Casino established marketing strategy.
• Must form good relationships with co-workers, International Marketing, Business Development and Junket teams.
• Responsible for VIP players hotel reservations, accommodation and transportation (air and land).
• Record all VIP players into the system. Providing membership card to the VIP patrons. Manifest check for overseas players for PAGCOR requirements and submission.
• Handles VIP guest concerns and request. Resolves issues efficiently and effectively.
• Assist VIP players to open and closed programs
• To assist gaming management as a liaison between guests and gaming personnel where required.
• Able to track chip in / chip out of the patrons.
• Monitor players activities in the gaming area.
• Assist guests with buy-in, turnover or recording of such turnover as stipulated by VIP Services management.
• Must perform a VIP settlement program accurately. This is for all VIP segments premium, casual and fixed junkets.
• Attends to customer’s needs and resolves customer complaints by providing service recovery as and when required.
  
  

• Education: Associated degree, hotel management will be added advantage. No specific educational qualification is compulsory.
• Catering or hospitality experience will be added advantage.
• Possess excellent writing, verbal, and public speaking skills.
• Perfect time management skills to ensure services to guests are not delayed.
• Possess good interpersonal skills.
• Possess vibrant attitude and amicable personality.
• Ability to adapt easily to the requirements and guidelines of the organization.
• Ability to learn fast on the job.
• Possess pleasant personality and enthusiastic attitude.
• Ability to work flawlessly and effortless under stress and pressure.