User Services Administrator

Position Overview

Maintains and supports the integrity of the operating system environment and various computer systems

Position Description

DUTIES & RESPONSIBILITIES:

• Administers, installs and troubleshoots a variety of operating systems
• Performs systems maintenance tasks, such as system back-up, recovery and file maintenance
• Schedules, installs, and tests system software upgrades Configures software and resolves technical problems
• Monitors and maintains software licensing and maintenance agreements
  
  

Minimum Knowledge, Skills And Abilities Required

• Experience:
• 3 years of IT technical support/administration experience
• Bachelor’s Degree or equivalent experience
• Computer/Technical:
• Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
• Demonstrate ability to learn and understand basic office software applications
• Backup/Recovery
• Email Administration
• Licensing Management
• Problem Analysis
• Remote Administration
• System Administration
• System and Console Operations
• System Monitoring
• System Testing
• Systems Troubleshooting
• Upgrades Management
• VPN Administration
• IT Backup Software
• IT Network Software
• Network Security Software
• Operating System
• Other Skills:
• Experience with IT transformation - data center consolidations and migration
• Good understanding of infrastructure technologies - Server, data store, network, storage, and management technologies
• Install new and rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required
• Provide operational and application support for various products, including
• Good organizational, task, and project management skills
• Self-motivated and able to work across diverse technical and non-technical teams
• Good written, verbal and interpersonal communication skills
• ITIL experience
  
  

Working Conditions

• Normal office environment
• Extending viewing of computer screens
• Some overnight travel may be required
  
  

Essential Functions

• Spends time at a computer workstation and desk.
• Moves throughout department or other locations to access or exchange information.
• May involve carrying loads up to 50 lbs. and being able to remain in a stationary position.
• May involve lowering oneself to file, and reaching, twisting or turning.
• Involves handling office materials, typing, writing and other tasks that require manual dexterity.
• Continuous listening.
• Ability to communicate information.
• This job may require accommodating different bodily movements and physical abilities.
  
  

Company Overview

VenturEd Solutions is a leading solution provider exclusively dedicated to powering the success of K-12 schools, students, and families. With innovative solutions rooted in more than 50 years of service to the education sector, VenturEd Solutions, formerly Education Brands from Community Brands, empowers schools worldwide with efficient, highly configurable solutions that strengthen operations and drive growth. VenturEd Solutions serves more than one million students and families at over 24,000 schools, districts, dioceses, multi-academy trusts, and educational organizations globally. This comprehensive suite of solutions supports admissions and enrollment, financial aid, tuition, student information management, school payments, communications, data, and analytics to aid schools in achieving their goals and make a lasting impact in their communities.

Our mission is to help passionate people and purpose-driven organizations achieve more for their communities.

What We Bring To The Table

🔹 Growth Opportunities to help you advance in your career.

🔹 Achieve Work-Life Balance with a setup that suits you.

🔹 Employee Engagement Activities to connect and grow with your team.

🔹 Complimentary HMO for you + 2 dependents from Day One—your health matters!

🔹 Earn a 20% Night Shift Differential—your hard work deserves to be recognized.

🔹 Convertible Leave Credits available right from the start.

🔹 Quarterly Performance Bonuses—because your efforts should be rewarded!

🔹 Annual Merit Increase to recognize your dedication and growth.

🔹 Guaranteed Weekends Off—take time to relax and recharge.

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