Travel associate

Job description:

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

͏Job Responsibilities

• Receive inbound calls transferred from IHG (Intercontinental Hotels Group) 

• Solicit prospects over the phone to tour with sales consultants 

• Sell vacation packages over the phone to qualifying guests 

• Determine eligibility of guests per qualification standards 

• Assist guests with questions about vacation properties, packages, and procedures 

• Assist guests with making the reservation 

͏

 

• Receive inbound calls transferred from IHG (Intercontinental Hotels Group) 

• Solicit prospects over the phone to tour with sales consultants 

• Sell vacation packages over the phone to qualifying guests 

• Determine eligibility of guests per qualification standards 

• Assist guests with questions about vacation properties, packages, and procedures 

• Assist guests with making the reservation 

͏Job Qualifictions

• At least High School graduate 

• Minimum 1 year BPO Experience 

• Excellent written and verbal communication skills 

• Maintains an upbeat, positive and motivated demeanor 

• Ability to build rapport and overcome objections. 

• Must be flexible to work nights, weekends and select holidays outside of your scheduled shift 

͏

Deliver

NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

 

 

Mandatory Skills: Customer Service Helpdesk
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Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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