SVCS GLOBAL PROCESS OWNER 4

About Xerox Holdings Corporation

At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.

JOB PURPOSE/MISSION/SUMMARY: The purpose of an Integration Program Manager is to provide overarching direction and cohesion for complex integration initiatives that often span multiple functions, business units, or geographies. This role ensures that all moving parts of an integration—whether it involves merging organizations, aligning processes and technologies, or onboarding new capabilities—work seamlessly together to fulfill the organization’s broader goals. An Integration Program Manager connects strategic intent to operational execution. They are responsible for translating high-level business strategies into a clear, actionable integration roadmap, coordinating efforts across various departments, and aligning resources to achieve synergy and efficiency. Their oversight is essential for maintaining alignment, driving change management, and managing dependencies between projects. By proactively identifying risks, facilitating collaboration, and ensuring robust communication among stakeholders, the Integration Program Manager helps to minimize disruption and maximize value creation throughout the integration process. Ultimately, their purpose is to ensure that the organization realizes the intended benefits of integration—whether those are increased efficiency, innovation, market expansion, or cultural unification—while maintaining business continuity and stakeholder confidence. KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS: Strategic leadership: Develop a comprehensive program roadmap that aligns with the organizations overarching strategy. Translate high-level business objectives into actionable program goals, timelines, and success metrics. Program execution: Oversee and manage a portfolio of interconnected projects from initiation to completion. You ensure all projects within the program are on track to meet their collective strategic goals. Stakeholder management: Serve as the primary liaison between executive leadership, project teams, and external partners. This requires tailoring communication to different audiences, managing expectations, and gaining buy-in from all parties. Cross-functional coordination: Facilitate collaboration between diverse departments, such as engineering, finance, legal, sales, and IT. You ensure a seamless flow of communication and coordination between all teams involved. Risk management: Proactively identify, assess, and mitigate risks that could disrupt the integration process. You develop contingency plans and monitor key risk indicators to ensure program stability. Resource management: Effectively allocate human, financial, and technological resources across different projects within the program. You must resolve conflicts over resources and optimize their use to maximize program value. Process improvement: Identify and develop new tools and methodologies to optimize integration processes, improve efficiency, and ensure operational continuity with minimal disruption. Performance monitoring: Define key performance indicators (KPIs) and track performance against program goals. You present status reports and data-driven insights to leadership and other stakeholders. COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES: Technical skills Deep understanding of integration: Expertise in integration technologies, methodologies, and system architecture. Project management tools: Proficiency with project management software such Microsoft Project to manage schedules, resources, and documentation. Analytical skills: The ability to use hard data and metrics to make informed decisions, track performance, and develop business cases. Soft skills Leadership: The ability to motivate, guide, and mentor cross-functional teams and command respect and allegiance during periods of intense change. Communication: Exceptional written and verbal communication skills to articulate complex technical and business issues to a wide variety of audiences. Comfort with ambiguity: The ability to navigate and provide structure during periods of uncertainty that are common in integration processes. Problem-solving: Strong analytical and problem-solving skills to identify and resolve issues, balancing technical challenges with business needs. Emotional intelligence: The capacity to handle cultural issues and sensitive employee dynamics that arise when merging organizations EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS: Worked in a dynamic, multi-national company in his/her past experiences working on integration projects. BS Degree in a related field with 4 years of related job experience At least 8 to 10 years of experience in operations management (BPO Implementation and Project Management) or related function Strong communication skills Excellent resource management skills High level of integrity and responsibility Advantage if experience leading actual insourcing project in a multinational company with multiple systems.