SVCS CUSTOMER OPS 3

About Xerox Holdings Corporation

At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.

To take responsibility and accountability for delivering all elements of a series of projects to the required timescale, quality and budget. The key focus of the role holder is to co-ordinate and facilitate the transfer of service ownership from the bid/project team to the operational service delivery team(s) in countries and/or to Shared Services offering unit(s). To support Sales, Business Development, Client Acquisition and Bid teams in securing new contracts for one or more GDO service offerings The key focus of the role holder is to co-ordinate and facilitate the transfer of service ownership from the bid/project team to the operational service delivery team(s) in country or Shared Services. To support, clarify and define transition projects ensuring they are delivered to the required quality, timescale and budget. Responsible for successfully implementing new services to GDO country operations, from first identifying the resource requirements, timescales and deliverables, through to planning, deployment and signoff after a period of transition. Achievement of the above by working closely with the bid/project, 3rd party (where relevant) and operations/service delivery teams throughout the new business lifecycle and owning the service related issues associated with the introduction of the service until the formal point of handover to the operations/service delivery organisation. Supports large, complex and/or multi-country bids at customer meetings, presentations, reviews and so on demonstrating expertise and trustworthiness and helping bid teams achieve competitiveness and responsiveness To support the Business Development team, the Bid team and Client Acquisition team, in the pre-sales and transition into operational delivery of GDO service contracts. Engage appropriate individuals to form project delivery teams for new service contracts. Support local Service Delivery/Operations management to achieve successful contract roll-outs Act as a mentor, and develop and share methodologies/ best practices with Sales teams, Bid teams, Business development and Service Development teams as well as Delivery/Operations Managers within Europe, setting foundations for a standardised approach for service contract projects. Background Experience & Qualification: Relevant university degree or postgraduate degree Relevant professional qualifications (e.g. PMI, PRINCE and ITIL) Successful track record of delivering programs to required quality, timescale and budget Service delivery management or solution architecting experience in complex technology based outsourced business Experience of program managing / leading significant business solutions and outsource deals from pre-sales to successful implementation for single country or multi-county client accounts Change management experience