SUPPORT ASSOCIATE

Company Description

At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust.

Operating in over 100 countries, we service the consumer products, food, and life sciences industries, and intelligence for quality and compliance data.

What sets us apart is our unique culture. Our 5,000 Qimers live and make decisions every day by our QIMA Values, which client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission?

Job Description

The Support Associate will have two priorities: Service Quality and Good Client Relation. This position will report directly to the Customer Success Supervisor.

Key Responsibilities include:

• Book orders of our clients
• Handle ticket dispatch
• Follow-up unpaid client invoices and
• Handle ad-hoc assignments as required and finish other tasks assigned by manager/supervisor on time and meet requirement
  
  

• A graduate of Business Administration or any related course
• Good communication skills (written and verbal)
• Self-initiated, independent and a good team player
• Fresh graduates are welcome to APPLY!
  
  

• HMO (Medical insurance) 100% for Employee and 100% for first dependent;
• 15 days paid leave;
• Team-building activities
• Free coffee
• Game room
• Performance-based salary adjustments
• Employee recognition awards
• Social Awareness and Community
• Involvement Activities