Specialist Digital Business

POSITION TITLE: Digital Business Specialist

REPORTING TO: Manager, Customer Experience

LOCATION: Cebu, Philippines

Summary Description

We are looking for a self-motivated and forward-thinking individual to help us continue down our digital journey. This is a highly visible key role that will help improve the ways in which our Customer interact with us and how we interact with our Customers, with a tremendous focus on speed and quality of information flow. This role is also responsible for working with the front-end team in finding opportunities to continuously improve and is the enterprise resource for helping improve overall Customer Experience.

Job Description

• Requirements gathering: Work with stakeholders to define business requirements, document them as user stories, and translate them into functional and technical specifications for development teams.
• Data analysis: Collect and interpret data from digital channels to identify trends, patterns, and opportunities for growth. They may use tools like Google Analytics or Power BI to create dashboards and reports.
• Optimize user experience: Use data insights to make recommendations for enhancing customer experience across digital platforms.
• Project management: Assist with project activities throughout the lifecycle, including planning, documentation, and managing communications.
• Testing and validation: Participate in user acceptance testing (UAT) and validate that implemented digital solutions meet business requirements.
• Stakeholder communication: Facilitate communication between business units, IT teams, and other partners to ensure mutual understanding and project success.
• Voice of customer: Help align cross-functional business processes and digital solutions to create proper flow using Voice of Customer (VOC)
  
  

Qualifications And Educational Requirements

• Bachelor’s Degree (Business, Operations Management or Information Technology)
• 2+ years of direct engagement in digital transformation of manufacturing functions
• 3+ years experience in implementing digital / E-commerce solutions
• Hands on experience in building digital experience utilizing ecommerce, CPQ (Configure, Price, Quote), PLM (Product Lifecycle Management), ERP applications
  
  

Preferred Knowledge And Skills

• Analytical skills: The ability to break down complex problems, analyze data, and interpret trends to provide actionable business insights.
• Communication: Excellent verbal and written communication skills are essential for documenting requirements and presenting findings to both technical and non-technical audiences.
• Problem-solving: A critical and creative mindset for evaluating issues and proposing innovative, data-driven solutions.
• Technical acumen: A solid understanding of digital technologies, systems, and platforms ecosystem in manufacturing environment (i.e. CPQ, PLM, ERP, Ecommerce), as well as proficiency in tools like Google Analytics, Power BI, and SQL.
• Stakeholder management: Strong interpersonal skills to manage relationships and build consensus among diverse groups and personalities.
• Business process modeling: The ability to document and visualize current processes and design future, optimized workflows.
  
  

Company Overview

Dover Business Services (DBS) is an independent business-to-business service provider within Dover Corporation, a diversified global manufacturer with annual revenues of $7.5 billion. DBS is accountable for delivering selected transactional services in Finance, IT and HR to the entire organization. With locations in Hamilton, Ohio, Dundee, Scotland and soon to be Suzhou, China, DBS centers operate across the globe to maximize service to our operating companies (OpCos).

Dover Corporation deliver’s innovative equipment and components, specialty systems and support services through four major operating segments: Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for nearly 60 years, our team of over 27,000 employees takes an ownership mindset, collaborating with customers to redefine what’s possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under “DOV.”

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