SPE-Ins Claims

Job Summary

Serve as an insurance claims support specialist within a global organization using MS Office to analyze documentation prepare reports and maintain accurate claim records. Collaborate with cross functional teams in a hybrid and rotational shift model to drive efficient claim resolution enhance customer satisfaction and support underwriting and risk decisions where applicable.

Responsibilities

• Review claim submissions and associated documentation using MS Office tools to ensure completeness accuracy and compliance with internal policies and regulatory standards
• Analyze claim data and supporting evidence to identify trends discrepancies and risk indicators that can influence claim outcomes and process improvements
• Prepare clear claim status reports spreadsheets and summaries in MS Office to support timely decision making by internal stakeholders and client facing teams
• Coordinate with operations underwriting support teams and other business units to clarify claim details and resolve open issues within defined turnaround times
• Maintain organized digital claim files and tracking logs to ensure that all actions decisions and communications are documented and easily auditable
• Respond to internal inquiries regarding claim status policy coverage and required documentation in a professional and timely manner to enhance service quality
• Support process optimization initiatives by documenting current workflows identifying pain points and suggesting practical improvements for claims handling
• Assist in conducting quality checks on claims cases to verify adherence to standard operating procedures and to minimize rework and financial leakage
• Utilize MS Office for creating templates trackers and checklists that help standardize claim handling and improve team productivity across hybrid work settings
• Collaborate with colleagues across rotational shifts to ensure seamless handover of claim portfolios and continuity of service for internal and external partners
• Contribute to the development of knowledge repositories such as claim scenarios frequently asked questions and process notes to support continuous learning across the team
• Safeguard sensitive claim information by following data privacy guidelines and company information security standards in all documentation and communication activities
• Support business goals by helping achieve defined service levels accuracy targets and customer satisfaction metrics which ultimately strengthen trust in insurance services
  
  

• Possess hands on experience using MS Office applications including word processing spreadsheets and presentations to manage and analyze insurance claim information
• Demonstrate the ability to interpret policy terms claim forms and supporting documents with strong attention to detail and a structured approach to problem solving
• Exhibit effective written and verbal communication skills that enable clear collaboration with operations underwriting support and other cross functional stakeholders
• Show capability to work in a hybrid model and rotational shifts while maintaining consistent productivity and accountability for assigned claim tasks
• Preferably bring exposure to underwriting support or insurance operations with an understanding of how accurate claims handling contributes to sound risk selection and pricing
• Display strong organizational and time management skills with the capacity to prioritize multiple claim files and meet demanding turnaround expectations
• Adapt quickly to new claim processing tools templates and guidelines while remaining committed to continuous improvement and professional growth