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About Xerox Holdings Corporation

At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.

The Operations Lead (OL) is an integrated management and process+systems expert role responsible for a wide number of activities to support the business. They are first-level points of contact for the team/geography/stakeholder assignments, where they will deliver escalation resolution. Depending on the area assignment, they support the business with the day-to-day operations, including the team’s performance and quality management objectives and/or serve as the definitive sources of knowledge for the geography who contribute their expertise to enhance organizational efficiency and ensure defined requirements are met. The role is accountable as the subject matter expert to the L1/L2 Specialists and the assigned team or process; being the technical consultant, coach, and trainer; supporting initiatives and activities of the Process Analyst on process governance and continuous improvements; and acting as a back-up or overflow support of the assigned function. The person is also responsible for operational high-level supervisory transactions related to his/her core function in support of the Operations Manager.