Service Support Specialist

Evolution is a market-leading Swedish company, founded in 2006 and listed on Nasdaq Nordic (EVO). We are global developer and provider of innovative products and services for online casino entertainment.

Our integrated B2B solutions ensure that our clients deliver an unrivalled online entertainment experience to players worldwide. As an award-winning digital powerhouse, we continue to expand our portfolio of leading brands, including Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City, and DigiWheel.

With over 22,000 employees across 40+ sites, our teams work in diverse fields such as Product Innovation, Software Development, Game Presenting & Hosting, IT Support, Facility & Studio Operations, and other sup- port services. At Evolution, our dynamic and creative environment provides exceptional opportunities for both personal and professional growth.

Here in the Philippines, Evolution Cebu, powered by One Visaya Gaming, officially entered the market in 2025 with the goal of becoming one of the biggest and best employers in the industry.

Are you open to new opportunities? Eager to gain valuable experience? Ready to take on new challenges?

If so—we’re looking for you!

Job Description

We are looking for someone to deal with different tasks assigned for the duration of the shift and provide professional service to the customers.

Key Responsibilities:

• Ensure that all tables are operational without interruptions.
• Handle all real-time incidents on the gaming floors related to the following components of operations: hardware, software, and connection.
• To fix game irregularities on the tables: Game Presenters’ mistakes and software issues.
• To prepare shift reports for the Management.
  
  
  

• Strong understanding of gaming concepts and mechanics is highly preferred.
• Minimum of 2 years of Technical Support experience.
• Quick thinking and attention to detail.
• Analytical skills and multi-tasking.
• Ability to work under pressure and make decisions in stressful situations.
• Ability to work different shifts.
• Good English skills (both verbal and written).
• Basic PC software knowledge and excellent command of Microsoft Office products in particular.
  
  
  

• The position requires availability for a shifting schedule, consisting of six (6) working days and two (2) rest days, rotating between morning, afternoon, and night shifts.
• A night differential is provided for night shift assignments.
  
  
  

• Basic Salary: PHP 34,000
• Attendance Allowance: PHP 4,000
• Performance Bonus: PHP 5,000
• Food Allowance: PHP 100 (daily)
• Transportation Allowance: PHP 50 (daily)
• Uniform Allowance
  
  
  

• HMO coverage with 2 free dependents
• Free gym, Weekly fruit supply
• 25 leave credits annually (10 sick leaves and 15 vacation leaves)