Service Desk I

Department

Service Delivery

Employee Type

Probationary

Job Responsibilities

• Perform basic computer troubleshooting on client’s workstations.
• Provide first-level technical support and preliminary investigation for customer issues and service requests.
• Respond to customer inquiries via chat, email, and phone.
• Manage and track customer issues.
• Daily checking and monitoring of office network condition and status (internet connection, VPN, company system, etc.)
• Provide helpdesk support and resolve problems to the end user’s satisfaction.
• Talk to clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Engage in activities involving installation, office movement, and other IT projects.
• Daily update on the daily task monitoring to keep an updated list of support concerns and pending.
• Setup the deployment, installation, pull-out, and configuration of PC, laptop, printer, and other IT equipment
• Monitor and maintain the working condition and status of computer systems and network.
• Report to suppliers/vendors any defective IT equipment covered by warranty.
  
  

• Excellent English verbal and written communication skills.
• Prefers with at least six (6) months of technical support experience but fresh graduates are welcome to apply.
• Graduate of Computer Engineering, Information Technology, or any equivalent course
• Knowledgeable in basic computer hardware troubleshooting
• Knowledgeable in basic TCP/IP Networking protocol, and network troubleshooting
• Familiar with different Operating Systems (Windows, MacOS, Linux)
• Self-motivated, tenacious, and eager to learn.
• Excellent interpersonal skills / Client-oriented
• Good analytical and problem-solving skills
• Ability to work well in a team.