Senior Consumables Management Specialist

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

JOB PURPOSE/MISSION/SUMMARY:

The MPS Senior Consumables Specialist is responsible for the monitoring and management of any consumables (supplies and service parts) exceptions that occur daily in the system, with the goal of ensuring that MPS customers receive the right consumables at the right time, in accordance to their contract. They are also responsible for the day-to-day communications necessary to ensure effective and efficient operations in the Managed Print Services business.

What sets the Senior Consumables Specialist apart from the regular Consumables Specialist is his/her in-depth knowledge of the process and business, as well as expertise in technical investigations, which determine whether a printer may be experiencing issues with their Proactive Consumables Management service or not. This may include the drafting of recommendations to resolve any issue that may be uncovered. Such investigations will make use of the Device Research Tool, among others, and may require coordination with other individuals or groups, who can aid in the issue diagnosis.

This specialist is also responsible for the leadership, management, and closure of annual LEAN project(s) for continuous process and operational improvements.

The individual directly reports to the L1 Manager, while working closely with other Lexmark employees and teams in Cebu, as well as those residing in the geography, he/she supports (geo operations), including teams who may reside in the Lexington Headquarters (WW Process Teams, Systems Support, etc.).

The specialist is responsible for the smooth and accurate execution of worldwide MPS standard processes for Consumables Management.

EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:

• University Degree in Industrial Engineering, Business Administration, Business Management, or related courses is preferred
• Experience with computers, printers, and complex tools
• Basic knowledge and understanding of the end-to-end MPS Consumables Management process
• Knowledge and experience in other MPS processes is a plus
• Has a working knowledge of MS Office and Operating Systems
• Experience with LEAN principles and problem-solving methodologies