Senior Business Systems Analyst - Physical Security Systems

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

• Day-to-day operations of facility applications including design, build, test, and maintenance. This ranges from small service requests to larger project implementations
• Assisting with system troubleshooting, implementations, and software updates
• Participates in system testing and validation by assisting in the development and maintenance of testing protocols, and coordinates testing with end users when applicable
• Coordinates tasks departmental/interdepartmentally to support non-clinical applications
• Works in a multidisciplinary environment to help maintain a stable and functional software application
• Develops, follows, and keeps updated documentation on support of the system as well as adheres to change management procedures
• This position has an on-call rotation schedule that requires immediate off-hours response
• Actively maintains education and cross-training on all departmental areas of expertise
• Support applications including Lenel S2, Milestone, Mobileview, Aeroscout, TMS, Omnigo, Keystone and other facility security and operations systems
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
  
  

• Bachelors degree in Computer Science, Information Systems, Engineering, or a related field
• 5+ years of hands-on experience with facility security and operational systems (e.g., Lenel S2, Milestone, Mobileview, Aeroscout, TMS, Omnigo, Keystone)
• Experience in creating and executing testing protocols, including user acceptance testing (UAT)
• Basic knowledge of networking concepts and integration with physical security systems
• Solid understanding of system design, build, testing, and maintenance processes
• Familiarity with troubleshooting techniques and software update procedures
• Proven ability to develop and maintain system documentation and adhere to change management protocols
• Proven excellent communication and collaboration skills for working in multidisciplinary teams
• Proven solid analytical and problem-solving abilities
• Proven ability to coordinate tasks across departments and manage priorities effectively
• Willingness to participate in on-call rotation and respond to off-hours issues promptly