Senior Admin Talent And Development Ops

Join our Team

About this opportunity:

This role is responsible for supporting the end-to-end operational delivery of Talent & Development (T&D) programs across multiple countries and stakeholders.

The position ensures accurate program administration, participant tracking, system updates, data integrity, and coordination across vendors and internal teams. It plays a key role in maintaining operational excellence, governance compliance, and a seamless participant and stakeholder experience.

The role works closely with Talent & Development delivery teams, Finance, vendors, and global stakeholders to ensure efficient execution, accurate reporting, and continuous process improvement.

Key Responsibilities

Program Administration & Delivery Support

• Coordinate end-to-end administrative activities for T&D programs and leadership initiatives.
• Manage participant tracking, confirmations, attendance validation, and completion status.
• Ensure timely system updates (e.g., training records, reporting tools, internal platforms).
• Support scheduling and coordination with vendors, facilitators, and internal stakeholders.
• Prepare and send program communications to participants and line managers.
• Monitor deadlines and ensure milestones are met across program cohorts.
  
  

• Maintain accurate employee training data across systems and tracking tools.
• Ensure alignment between attendance records, system entries, and reporting outputs.
• Generate regular operational reports to support program tracking and decision-making.
• Support audit and compliance requirements related to program documentation.
• Ensure data quality, completeness, and timeliness of reporting.
  
  

• Act as a key operational contact point for program-related inquiries.
• Coordinate with Finance, HR, and other internal stakeholders to ensure smooth execution.
• Work closely with vendors to align on schedules, participant lists, and logistics.
• Provide timely updates and visibility on program status and risks.
• Support global stakeholders across multiple time zones and regions.
  
  

• Identify opportunities to simplify and improve administrative workflows.
• Support automation and standardization initiatives within T&D operations.
• Ensure compliance with internal governance, ethics, and documentation standards.
• Maintain up-to-date process documentation and communicate changes to stakeholders.
• Contribute to continuous improvement initiatives within the team.
  
  

• Strong experience in administrative or operational support (preferably in HR or Learning & Development).
• Proficient in Excel and data tracking tools.
• Strong organizational and coordination skills.
• Experience working with multiple stakeholders and deadlines.
• Familiarity with HR systems (e.g., SuccessFactors, SAP) is an advantage.
  
  

• High attention to detail and accuracy.
• Structured and disciplined way of working.
• Strong written and verbal communication skills.
• Strong stakeholder and relationship management skills.
• Service-oriented mindset with ability to uphold standards.
• Proactive and improvement-driven.
• Results-oriented, organized, flexible, and collaborative.
• Cross-cultural sensitivity in a global environment.
• Quick learner with strong self-development capability.