Identify and optimize underperforming campaign elements
Conduct routine checks to prevent errors
Support A/B testing as directed by the Austrian team
Zendesk Ticket Management & Task Processing (15%)
Process tickets related to campaign changes and optimizations
Execute clearly defined tasks without SEO expertise
Ensure timely and accurate task completion
Document all campaign changes
CRM & Administrative Campaign Tasks (10%)
Update campaign data and statuses in internal CRM systems
Perform data transfers and copy-paste tasks across systems
Maintain accurate records for tracking and reporting
Optional Tracking & Technical Support (10%)
Support basic tracking tasks when required
Assist with Google Tag Manager implementations based on instructions
Flag tracking issues to relevant technical teams
Internal Communication & Process Adherence (5%)
Communicate effectively with Austrian campaign and client management teams
Follow standardized workflows and processes
Escalate issues or uncertainties promptly
Requirements
A bachelor’s degree in fields such as Communication, IT/Technical, Journalism, Advertising, English or Literature, Marketing, Business., Creative Writing, and other related field.
At least 2 years of hands-on Google Ads (Search) experience
Strong understanding of campaign structures, keywords, ads, and extensions
Familiarity with key SEA performance metrics and data-driven optimization
Experience working with ticketing systems (e.g. Zendesk or similar)
Comfortable working with CRMs and repetitive administrative tasks
Ability to follow structured processes and guidelines
Basic understanding of tracking concepts (Google Tag Manager is a plus)
Good English communication skills; German knowledge not required
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